Return Policy

Terms and Conditions of Return and Exchange

Need to return an item? We would be happy to help you do that.

Your satisfaction is very important to us. If you are not satisfied with your order, you may exercise your right to return purchased products. You can return any item for a refund within 20 days of receiving your original order. Please contact us within 14 days of delivery to give you instructions how to return the items.

Please note that after that period of time exchanges or returns will not be possible.  

You can exchange items for a different size, color, or for a different item as well. In order to do that you first have to send back to us the item you would like to exchange. When we receive the item we will contact you so we can discuss further actions. Please note that in case of exchanging an item for one that is more expensive you are obligated to cover the difference in pricing. Buyers are responsible for return shipping costs. When an item is sent for exchange we will cover the shipping coast when sending the new item. If the item is not returned in its original condition, the buyer is responsible for any loss in value

All returned items will be carefully checked when returned. The items are your responsibility until they reach us so make sure you pack them up safely and make sure they won’t get damaged on the way back. The items must be unworn, unwashed and in their original condition. The tags must be on. If the tags are not on the items we would not accept returns or exchanges. If an item is not returned in its original condition but has traces of use such as make up stains, deodorant stains, etc. a certain amount will be deducted from the refund.

Please note that we do not take responsibility for lost packages. If the package gets lost returns and exchanges will not be possible.

NOTE! We do not accept returns or exchanges for customized items.

 

We do not accept cancellations on orders which are already shipped. If for any reason you need to cancel your order, please contact us as soon as possible.

When sending the items back, please do not forget to include a note with your order number and name.

If you have any questions about return policy, please contact us HERE.

Italian IT